Improve service delivery. Delight customers and employees.
In today’s digitized world, productivity and engagement are driven by positive service experiences. That’s why at iT1 we design and implement automated, cloud-based networking and cloud applications that improve Quality of Experience (QoE) for customers and employees.
Our practice first works to understand your productivity and engagement goals, then serves as a single source of agnostic expertise on the right solutions for your business. We take the hassle out of dealing with multiple vendors and carriers and help you get to the right solution for your business faster.
Optimize Your Network
Modernize legacy networks and provide high-performance access to cloud applications.
We thoroughly analyze your existing carrier relationships to determine optimal use of bandwidth at the most competitive price. We then provide the hardware, software and service expertise needed to build and integrate multi-site networks that provide high performance, end-to-end connectivity between all of your locations and your public-cloud services.
Multi-site Integration LAN/WAN, Internet, SD-WAN)
Telecom Expense Management
Enable tomorrow’s workplace today: cloud-based voice, video, collaboration, and managed mobility.
Mobile devices have changed the way we communicate and work. Voice, video and collaboration services are improving productivity and engagement and are bringing people together instantly thanks to the cloud.
Our strong infrastructure capabilities mean we design and build a secure, virtualized communications platform for our clients that is reliable, easy to manage and cost-effective.
We offer as-as-service models for unified communications, unified messaging, web conferencing, and managed mobility.
Move your customer-support infrastructure to the cloud.
Nothing could be more important when supporting customers than a positive experience. At iT1, we will help you move your customer support infrastructure to the cloud to provide a not only a feature-rich experience for customers but also measurement from backend analytics applications that help internal stakeholders grow and improve their business.
We offer standalone and as-as-service models for contact center solutions and workforce management.