Why iT1

The best people. A great culture. Cutting-edge technology.

iT1 provides the freedom and flexibility for entrepreneurial- minded professionals to flourish.
Our most successful sales leaders build their own teams, without restrictions on geography or verticals. Our marketing experts create cutting-edge programs that get sales up and running fast. Our technical teams design innovative solutions for enterprise and SMB clients, and are supported through ongoing training and certifications.
We love what we do and it shows.

Current Offerings

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Current open positions: (click arrow for details)

iT1 is looking for motivated, enthusiastic full-solution technology sales individuals to join our team in the role of Senior Account Executive.


If you are looking to join a company that will allow you to grow your business and enable you to service your clients at the highest levels, then we should talk. iT1 has been recognized by the Phoenix Business Journal’s “Best Places to Work” in Arizona for the past 7 years. This is a testament to the great team and culture we have here at iT1!


We will provide you with a robust lead generation program to support your sales growth. This provides you a chance to establish new relationships. We offer the freedom and flexibility for entrepreneurial-minded sales professionals, such as yourself, to design and build your successful environment. With no restrictions on territory or verticals, you can focus where you want. Our most successful sales reps have even built their own teams who directly support their book of business!


iT1 offers you the opportunity to collaborate with some of the best resources in the industry. You’ll benefit from our dedication to providing efficiency and stability in our sales environment and be working under one of the most rewarding compensation plans in the industry.


 Key Duties

  • Provide top-level customer solutions to your customers for all of their technology needs
  • Collaborate with our Cloud and Carrier service teams to sell on-premise and off-premise solutions
  • Engage Project Management and Engineering teams to identify and pursue Service and Consulting opportunities
  • Engage all necessary external resources to conduct business, including vendor partner and distribution reps
  • Produce quotes and handle pricing negotiations throughout the sales cycle
  • Identify opportunities and use best practices to increase competitive advantages, notably securing deal registrations with our partners

 

Job Requirements

  • A positive attitude and great work ethic
  • The understanding that customer satisfaction is the most important thing we provide
  • A track record of success in the Value Added Reseller (VAR) industry (2 years minimum)
  • Knowledge of various aspects of IT and how each interrelates to one another
  • Strong ability to facilitate and negotiate complex IT solutions
  • Must be comfortable speaking with senior-level clients
  • Self-motivation and time management skills are crucial
  • I.T. Sales or Services: 3+ years


We Offer:

  • Lucrative Compensation plan including income-earning annuity and consumption-based reoccurring profit model
  • Trendy and High-Tech Office environment, centrally located
  • Onsite Gym and Team Fitness program
  • $100 Monthly Green Auto allowance
  • Electric Auto Charging Stations
  • President’s Club and other great contests
  • Flexible Vacation and work-life balance
  • Fun environment and great company culture

 

Benefits

  • Medical, Dental, Vision
  • FSA or HSA plan
  • 401K
  • Voluntary Life Insurance and Short-Term Disability
  • Life Insurance, AD&D, Long Term Disability and Long-Term Care



*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled NOC Engineer II to join our Consulting team. iT1 has been ranked as one of Arizona’s Best Places to Work for the past 7 years running in the Small Business category. This role is a great step into the IT consulting and managed services world. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country.


Review the job description below and apply if you feel that your skills and experience are a good match. We look forward to hearing from you.


Job Summary:


The NOC Engineer II is responsible for both internal and external-facing responsibilities. In this position, you will be a critical point of contact between the iT1 organization and iT1’s customers, in engaging in support of infrastructure, networking, storage, and other areas of information technology. We are looking for someone who can make sure all assigned tasks are being completed in adherence to iT1 standards.

 

Roles and Responsibilities:



  • Research, resolve, and respond to internal and client issues within the scope of the NOC team’s responsibilities in a timely manner, these include but are not limited to: infrastructure support, user community support, ticketing system entry and organization, infrastructure monitoring
  • Supporting infrastructure i.e. servers, network hardware, storage appliances, etc.
  • Supporting Windows-based systems, i.e. Windows 10 and Windows Server platforms
  • Supporting O365 office productivity software i.e. Outlook, Teams, etc.
  • Provide internal IT support for sales and operations staff to include basic computer troubleshooting and email support
  • Actively participate in planning, coordinating, and implementing updating of Windows operating systems and applications for clients
  • Communicate effectively, both orally and in writing, with customers, stakeholders, and other technical specialists, effectively leading detailed technical discussions and creating and presenting briefing materials.
  • Ability to troubleshoot and communicate escalations to senior resources.


Job Qualification and Education Requirements:

  • 5+ years of infrastructure product experience such as Windows, Linux, NAS, SAN, Network, Active Directory, Virtualized compute, etc.
  • Microsoft – Windows 10 Desktop Operating Systems
  • Microsoft - Windows Server Systems and their component roles (AD, DNS, File/Print Services)
  • Microsoft - Active Directory (AD)
  • Microsoft – Office 365 Account Management
  • Troubleshooting basic application issues such as Office and other third-party software
  • Basic knowledge and understanding of computer networking technologies including routing/switching and TCP/IP for troubleshooting purposes.
  • Strong written/verbal communication skills, critical thinking, problem-solving and troubleshooting skills
  • Must possess excellent time management skills
  • Ability to work in a flexible environment based on customer scheduling requirements
  • Thrives in a fast-paced and changing environment with proven multitasking skills and focus on details and accuracy


Preferred Skills:

  • Experience with Virtualization Technology including VMware vSphere, Microsoft Hyper-V
  • Experience in cloud computing markets and integrations (AWS, Azure)
  • Experience working with and configuring Cisco network infrastructure
  • Experience with Veeam Backup solutions


Preferred Certifications:

  • CCNA
  • CCNP


Benefits:

  • Insurance: Health Insurance, Vision, Dental, and Life Insurance
  • Leave and Holidays: Paid Vacation, Paid Holidays
  • Retirement: 401K Plan with company match (eligible after 1 year of employment)
  • In-house fitness center


iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

iT1 is looking for a talented Digital Marketing Specialist to join our team! If you live and breathe marketing, we need to talk. We’re looking for a flexible and versatile marketer who will be responsible for executing our value on various marketing platforms.

 

Digital Marketing Specialist responsibilities include digital and social media campaigns; including tracking and analyzing the performance of advertising campaigns, ensuring that all marketing material is in line with our brand identity. To be successful in this role, you should have hands-on experience with digital content, social media campaigns, and familiarity with web analytics tools to turn creative ideas into effective advertising projects.

 

Ultimately, you will help us build and maintain a strong and consistent brand through a wide range of online and offline marketing channels.


Digital Marketing Specialist Overview:


  • The Digital Marketing Specialist will work closely with internal teams to develop digital content, utilize social media platforms, create multi-touch marketing campaigns, advertising, and ROI.
  • Developing digital strategies and tactics to boost the company’s reputation and drive qualified traffic
  • Deploying successful marketing content from ideation to execution
  • Experimenting with various organic and paid acquisition channels

 

Responsibilities:


  • Develop strategies and tactics to get the word out about our company and drive qualified traffic
  • Deploy successful marketing campaigns and own their implementation from ideation to execution
  • Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
  • Produce valuable and engaging content for our website and social media that attracts and converts our target groups
  • Develop marketing material, from website banners to hard copy brochures and case studies
  • Measure and report on the performance of marketing campaigns, gain insight, and assess against goals
  • Analyze consumer behavior and adjust email and advertising campaigns accordingly


Requirements:


  • 2 Years minimum marketing experience
  • Advanced knowledge of advertising on the LinkedIn platform
  • Demonstrable experience in marketing together with the potential and attitude required to learn
  • Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
  • Understanding website analytics tools such as Hootsuite, LinkedIn campaigns
  • Familiar with additional tools such as SEO, Google Analytics, Pardot, Salesforce, Salesloft, Google Adwords
  • A sense of aesthetics and a love for great copy and witty communication
  • Up-to-date with the latest trends and best practices in online marketing and measurement
  • Bachelor or Associate degree in Marketing or related field
  • Strong professional writing skills


Benefits:


  • Insurance: Health Insurance, Vision, Dental, and Life Insurance 
  • Leave and Holidays: Paid Vacation, Paid Holidays 
  • Retirement: 401K Plan with company match (eligible after 1 year of employment) 
  • In-house fitness center 

 


*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law. 

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a dynamic, motivated, individual, to join our growing team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 7 years. This is a testament to the great team and culture we have here at iT1


We are looking for a skilled Staff Accountant to assist Controller with accounts payable, accounts receivable, billing, collections, reporting, and daily reconciliations.


(This is a contract role. Estimated duration Sep 2021 - December 2021.)

 

ESSENTIAL FUNCTIONS: 

  • Prepare daily reconciliations of key Accounts Payable vendors. Responsible for analyzing and ensuring the completeness and accuracy of all schedules and resolution of discrepancies. 
  • Daily credit card reconciliations for expenses
  • Process, file, and pay sales tax returns 
  • Process expense reports using an automated expense reporting tool including monthly analyses 
  • Managing the collection efforts/calls for accounts receivable
  • Documenting daily collections activity
  • Researching account disputes and billing discrepancies
  • Post daily deposits/cash receipts to the appropriate customer accounts
  • Communicate with customers regarding billing discrepancies and questions
  • Process credit card transactions and maintain autopay customers
  • Upload invoices into customers AP portals
  • Various tasks as delegated by the Controller such as data collection and analysis, process improvements, and implementation of internal controls 

 

JOB QUALIFICATION REQUIREMENTS:  

  • Associates degree in accounting with 5 years relevant experience. 
  • Knowledge of generally accepted accounting principles (GAAP). 
  • Multi-entity experience 
  • Strong PC skills with proficiency in MS Office, Sage Intacct. 
  • Proven intermediate to advanced Excel skills 
  • Excellent verbal and written communication skills. 
  • Demonstrated consistency in values, principles, and work ethic. 


Other Skills/Abilities:

  • Ability to coordinate with the sales department and customers/vendors to create effective working relationships
  • Strong verbal and written communication skills, well organized and detail-oriented
  • Strong attention to detail



*Our company is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Senior Solution Architect for Azure to join our Consulting team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 7 years. This is a testament to the great team and culture we have here at iT1! 


Job Summary

The Senior Solution Architect for Azure is responsible for the design and delivery of complex projects focusing on Microsoft technology stack with a heavy focus on Azure across all industry verticals to meet our client’s technology and business needs. 


Our engineering team consults with our sales team, project management team, and clients to deploy highly technical solutions to help our clients achieve their business objectives. This person will be a subject matter expert for strategic client opportunities covering one or more technology areas.  


Roles and Responsibilities: 

  • Strong technical experience with Microsoft Azure services, including understanding their capabilities and limitations and being able to architect and deliver solutions leveraging various Azure platform services
  • Expertise and interest in staying current around new Microsoft 365 solutions 
  • Strong understanding of Active Directory and Azure 
  • Architectural expertise around Microsoft security solutions 
  • Architectural expertise around Exchange-to-Exchange Online projects 
  • Azure Virtual Desktop 
  • Endpoint Management expertise 
  • Mobile Device Management expertise 
  • Enterprise Mobility + Security Suite and M365 Microsoft’s cloud strategy 
  • Endpoint Manager (Intune + SCCM) 
  • Has a strong understanding of cloud computing technologies, emerging trends, and related technologies 
  • Able to articulate pros & cons of design/architecture decision across a wide spectrum of factors 


Sales Support – Pre Sales 

  • Participate in client calls, conferences, and meetings 
  • Lead technical discussions, presentations/briefings and, deliver product demonstrations 
  • Understand the client’s current and desired state; Deliver discovery/scoping engagements; interview and collect requirements directly from customers/prospects. 
  • Define and develop the recommended solution(s) 
  • Prepare Proposals and SOWs 
  • Prepare Bills of Material/Quotes, Proposals, Presentations and Statements of Work (SoWs) for projects and managed services 
  • Assist Sales with moving proposals through internal review and revision process, maintaining accuracy, integrity, and profitability of the solution 

 

Keep Up with Technology Trends 

  • Obtain baseline certifications, partner specializations, and advanced level industry-standard certifications within management-specified technology as well as utilize partner configuration tools; maintain and continually advance certifications 
  • Maintain and enhance product and solution knowledge as a subject matter expert in defined, targeted fields 
  • Maintain knowledge of industry trends, new solutions, and competitive landscape 


Job Qualification and Education Requirements

  • 5+ years in a Solutions Architect or Pre-Sales Engineering role focusing on the Microsoft Practice 
  • 5+ years of Microsoft solution implementation experience 
  • 5+ years of Office/Microsoft 365 (Exchange Online) migration experience 
  • 5+ years of success in consulting complex, technical projects, including design and planning, implementation and deployment, and support 
  • Azure AD and Azure AD Connect 
  • General Networking (Connectivity and Security) experience to support solution implementations 
  • Ability to assess existing architectures and situations and make recommendations 
  • Strong ability to cultivate relationships with clients to develop and share understanding of technology solutions 
  • Presentation and articulation of technical content aligning to audience 
  • Ability to take projects and execute deliverables with limited support
  • Appropriate certifications in Azure and associated Microsoft technologies

 

Preferred Certifications

  • Azure Solutions Architect - Strongly preferred


Benefits

  • Insurance: Health Insurance, Vision, Dental, and Life Insurance 
  • Leave and Holidays: Paid Vacation, Paid Holidays 
  • Retirement: 401K Plan with company match (eligible after 1 year of employment) 
  • In-house fitness center 

 

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law. 

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a dynamic, motivated, individual, to join our growing team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 7 years. This is a testament to the great team and culture we have here at iT1


We are looking for a self-driven and competent Accounts Receivable Specialist to join our team! As an Accounts Receivable Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments. We are expecting you to be professional, and trustworthy and to be able to work independently.


ESSENTIAL FUNCTIONS:

  • Managing the collection efforts/calls for accounts receivable
  • Documenting daily collections activity
  • Researching account disputes and billing discrepancies
  • Post daily deposits/cash receipts to the appropriate customer accounts
  • Communicate with customers regarding billing discrepancies and questions
  • Process credit card transactions and maintain autopay customers
  • Upload invoices into customers AP portals
  • Other accounting duties as assigned


JOB QUALIFICATION REQUIREMENTS:

  • 2-3 years previous Collections
  • AA or BS/BA in Accounting preferred
  • Experience with Sage Intacct a plus
  • Strong Computer Skills


Other Skills/Abilities:

  • Ability to coordinate with the sales department and customers to create effective working relationships
  • Strong verbal and written communication skills, well organized and detail-oriented
  • MS Excel - Intermediate
  • Strong Attention to detail
  • Ability to work independently with minimal direction
  • Able to proactively utilize resources for completions of work


Benefits:

  • Medical, Dental, Vision
  • FSA or HSA plan
  • 401K with company match
  • Voluntary Life Insurance and Short-Term Disability
  • Life Insurance, AD&D, Long Term Disability and Long-Term Care


*Our company is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a dynamic, motivated, individual, to join our growing team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 7 years. This is a testament to the great team and culture we have here at iT1!


The Infrastructure Engineer II is responsible for both internal and external-facing responsibilities. In this position, you will be a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s Managed Service Customers.

 

ESSENTIAL FUNCTIONS:

  • Research, resolve and respond to internal and client issues within the scope of the NOC team’s responsibilities in a timely manner, to provide best-in-class support for IT1’s Managed Service Clients.
  • Deploys the release of new technologies as well as designs, installs, configures, maintains, and performs testing of server operating systems, networks, and related utilities and hardware.
  • Troubleshoots problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment.
  • Provides infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.
  • Maintains, monitors, and supports the infrastructure environment and/or facilities.
  • Coordinates and works on multiple cross-functional base work initiatives and projects.
  • Diagnoses and resolves complex hardware, software, and connectivity problems.
  • Supports multiple systems or applications of medium to high complexity (complexity defined by size, the technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
  • Monitor’s ticketing queue and respond to service requests or incidents.
  • Installs, configures, and maintains approved hardware and software components.
  • Adjusts bandwidth on a daily or weekly basis.
  • Provides support for connectivity or related network/communication issues for the user community.


JOB QUALIFICATION REQUIREMENTS:

  • Bachelor’s Degree or 5+ years in a similar role
  • 5+ years experience with VMware / Hyper-V Server virtualization technologies
  • 5+ years experience with supporting mission-critical infrastructure operations
  • 5+ years expertise in one or more backup solutions to include: VEEAM, Commvault, etc.
  • Microsoft Windows 2012/2016/2019 Server experience
  • Microsoft – Windows 10 Desktop Operating Systems  
  • Microsoft - Windows Server Systems and their component roles (AD, DNS, File/Print Services)  
  • Microsoft Exchange design, implementation, and support experience
  • Troubleshooting basic application issues such as Office and other third-party software 
  • Basic knowledge and understanding of computer networking technologies including routing/switching and TCP/IP for troubleshooting purposes.  
  • Strong written/verbal communication skills, critical thinking, problem-solving, and troubleshooting skills  
  • Must possess excellent time management skills  
  • Ability to work in a flexible environment based on customer scheduling requirements  
  • Thrives in a fast-paced and changing environment with proven multitasking skills and focus on details and accuracy  

 

PREFERRED SKILLS:

  • Experience in Cloud storage technologies
  • Experience with installing, configuring, and automating Cloud Services (IaaS, PaaS, and SaaS)
  • Hands-on experience with Automation tools including Ansible, Git, etc.

  

PREFERRED CERTIFICATIONS:

  • Microsoft Certified Solutions Expert (MCSE)
  • VMware Certified Professional (VCP)
  • VMware Certified Advanced Professional (VCAP)
  • Veeam Certified Engineer- Advanced Design & Optimization (VMCE)


BENEFITS:

  • Insurance: Health Insurance, Vision, Dental, and Life Insurance
  • Leave and Holidays: Paid Vacation, Paid Holidays
  • Retirement: 401K Plan with company match (eligible after 1 year of employment)
  • In-house fitness center

 

 

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law. 

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Level 1 Warehouse Associate to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for the past 7 years running in the Small Business category. This role is a great entry-level role into the IT consulting and managed services world.


BASIC PURPOSE:

The warehouse associate is responsible for shipping and receiving stock as well as inventory control.


ESSENTIAL FUNCTIONS:

  • Putting together cardboard boxes for shipping
  • Kitting shipments into boxes
  • Making and printing labels
  • Shipping and receiving
  • Possibly going to UPS/FedEx for drop-offs
  • Keeping the warehouse clean and organized
  • Maintaining inventory
  • Auditing


JOB QUALIFICATION REQUIREMENTS:

  • Completed High School Diploma/GED
  • Must be able to produce a high standard deliverable while under time constraint pressure
  • Experience interacting with external customers
  • Excellent interpersonal skills
  • Good documentation skills
  • Must be able to accurately follow written work instructions
  • Must be able to work in a structured environment
  • Must have strong organization, time management, and prioritizing skills
  • Able to drive a box truck
  • Must have the ability to keep a consistent pace
  • Ability to work independently without constant instruction
  • Able to change from one task to another quickly
  • Accurate data entry
  • Must be able to lift 30 lbs
  • Must have reliable transportation


Benefits:

  • Insurance: Health Insurance, Vision, Dental, and Life Insurance
  • Leave and Holidays: Vacation, Paid Holidays
  • Retirement: 401K Plan (eligible after 1 year of employment)
  • Compensation is negotiable and based on experience.


*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Service Delivery Manager to join our Consulting team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 7 years. This is a testament to the great team and culture we have here at iT1!


Job Summary

The Service Delivery Manager will be a transformative leader in shaping iT1's service delivery lifecycle. You will be a critical point of contact between the iT1 organization and iT1’s customers, in ensuring standards of service delivery are met. You will operate closely with customers throughout the lifecycle, determining customer-specific service needs through onboarding and initial delivery, ensuring their satisfaction in ongoing support processes, identifying opportunities to grow customer relationships, and managing smooth offboarding transitions. We are looking for someone who can make sure all assigned tasks are being completed in adherence to iT1 standards. 


Roles and Responsibilities: 

  • Maintains a strong understanding of iT1 service offerings and current customer contracts
  • Maintain a technical understanding of iT1 supported technologies to facilitate conversations around customer challenges and opportunities.
  • Lead development of onboarding practices and standardization.
  • Lead efforts to streamline processes to reduce time-to-implement and expedite onboarding.
  • Develop tracking tools to provide insight to management on onboarding status to improve accuracy of revenue forecasting.
  • Work with technical owners to fully document customer onboarding process, including use cases, flowcharts, and master reference documentation.
  • Consult with Pre-Sales staff to improve accuracy of SOWs prior to presentation to customer to improve contract accuracy through implementation.
  • Perform Service Delivery Reviews with Customers (Cadence Calls) to review data and metrics of high-impact devices, discussing ongoing projects, requests, and critical incidents.
  • Participate in Pre-Sales Meetings to evaluate customer needs and offer delivery solutions
  • Participate in Working Sessions for onboarding efforts
  • Perform regular reviews of outstanding client deliverables, including open tickets, change records, projects, and requests for standard downtime (SDT) and work with the team to achieve resolution.
  • Maintains regular communication with clients to ensure service delivery commitments are met



Job Qualification and Education Requirements

  • 5+ years in a proven service delivery management role
  • Proven experience leading and developing delivery teams
  • Oversight of all technician activities for multiple clients
  • Must own relationship with multiple customers
  • Organized, articulate, detail-oriented, and able to multi-task
  • Follow business practice guidelines and communicate to management existing or potential problems.
  • Ensure adherence with client Change Management process
  • Create, confirm and/or complete service orders.
  • Determine assignments to work centers or individuals for scheduling, based on data supplied
  • Follow business practice guidelines and communicate to management existing or potential problems
  • Navigate internal/external reference support materials
  • Assist with all aspects of technical support
  • Presentation and articulation of technical content aligning to audience
  • Ability to take a project and execute deliverables with limited support

 

Preferred Certifications

  • Any technical certifications


Benefits

  • Insurance: Health Insurance, Vision, Dental, and Life Insurance 
  • Leave and Holidays: Paid Vacation, Paid Holidays 
  • Retirement: 401K Plan with company match (eligible after 1 year of employment) 
  • In-house fitness center 

 

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law. 

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Service Delivery Manager to join our Consulting team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 7 years. This is a testament to the great team and culture we have here at iT1!


Job Summary

The Service Delivery Coordinator is a critical point of contact between the iT1 organization and iT1’s customers, in ensuring standards of service delivery are met. You will operate closely with customers throughout the lifecycle, determining customer-specific service needs through onboarding and initial delivery, ensuring their satisfaction in ongoing support processes, identifying opportunities to grow customer relationships, and managing smooth offboarding transitions. We are looking for someone who can make sure all assigned tasks are being completed in adherence to iT1 standards. This role will report to the Service Delivery Manager.


Roles and Responsibilities: 

  • Maintains a strong understanding of iT1 service offerings and current customer contracts
  • Maintain a technical understanding of iT1 supported technologies to facilitate conversations around customer challenges and opportunities.
  • Aid in continuing refinement of onboarding practices and standardization.
  • Assist in efforts to streamline processes to reduce time-to-implement and expedite onboarding.
  • Consult with Pre-Sales staff to improve accuracy of SOWs prior to presentation to customer to improve contract accuracy through implementation.
  • Perform Service Delivery Reviews with Customers (Cadence Calls) to review data and metrics of high-impact devices, discussing ongoing projects, requests, and critical incidents.
  • Participate in Pre-Sales Meetings to evaluate customer needs and offer delivery solutions
  • Participate in Working Sessions for onboarding efforts
  • Perform regular reviews of outstanding client deliverables, including open tickets, change records, projects, and requests for standard downtime (SDT) and work with the team to achieve resolution.
  • Maintain regular communication with clients to ensure service delivery commitments are met


Job Qualification and Education Requirements

  • 2+ years in a proven service delivery management role
  • Must own relationship with multiple customers
  • Organized, articulate, detail-oriented, and able to multi-task
  • Follow business practice guidelines and communicate to management existing or potential problems.
  • Ensure adherence with client Change Management process
  • Create, confirm and/or complete service orders.
  • Determine assignments to work centers or individuals for scheduling, based on data supplied.
  • Follow business practice guidelines and communicate to management existing or potential problems
  • Navigate internal/external reference support materials.
  • Assist with all aspects of technical support
  • Presentation and articulation of technical content aligning to audience
  • Ability to take a project and execute deliverables with limited support

 

Preferred Certifications

  • Technical certifications are preferred, but not required


Benefits

  • Insurance: Health Insurance, Vision, Dental, and Life Insurance 
  • Leave and Holidays: Paid Vacation, Paid Holidays 
  • Retirement: 401K Plan with company match (eligible after 1 year of employment) 
  • In-house fitness center 

 

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.